Evaluate Chains
Build an AI-powered customer support email agent
Create a workflow that automatically categorizes support emails, creates help desk tickets, and sends responses
Create an intelligent workflow to process customer emails by classifying their intent, setting priorities, and generating personalized responses.
1
Set up email classification
Create a Prompt with these system instructions:
Email classifier Prompt
2
Add priority scoring
Create a Prompt to determine response handling:
Priority scorer
3
Create help desk ticket
Add an API node to create tickets in your help desk system:
4
Generate personalized response
Create a Prompt for customized responses:
Response generator Prompt
5
Send email response
Configure an API node to send the generated response: