Build an AI-powered customer support email agent

Create a workflow that automatically categorizes support emails, creates help desk tickets, and sends responses

Create an intelligent workflow to process customer emails by classifying their intent, setting priorities, and generating personalized responses.

Set up email classification

Create a Prompt with these system instructions:

Email classifier Prompt

Analyze support emails and classify them by:

1. Category:

   - Technical Issue
   - Billing Question
   - Feature Request
   - Account Management
   - General Inquiry

2. Priority:

   - P1: Critical - Service down, security issues
   - P2: High - Major functionality blocked
   - P3: Medium - Non-critical issues
   - P4: Low - General questions, feedback

3. Sentiment:
   - Positive
   - Neutral
   - Negative
   - Urgent

Output:
{
"category": "string",
"priority": "number",
"sentiment": "string",
"key_points": ["array of main issues"]
}

Add priority scoring

Create a Prompt to determine response handling:

Priority scorer

Determine:

1. Response time SLA(Service Level Agreement)
2. Team assignment
3. Escalation needs
4. Customer tier impact

Create help desk ticket

Add an API node to create tickets in your help desk system:

Generate personalized response

Create a Prompt for customized responses:

Response generator Prompt

Create a response that:

1. Uses customer name
2. Acknowledges the issue
3. Lists next steps
4. Follows brand voice
5. Includes helpful resources
6. Sets clear expectations

Send email response

Configure an API node to send the generated response: