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This is Part 1 of our Agent Evaluations series. Here are Part 2 and Part 3 in this series In today’s rapidly advancing world of artificial intelligence (AI), agentic systems are becoming an integral part of numerous industries, powering everything from customer support to robotics. But what exactly are

Introduction Unlike deterministic systems, GenAI introduces fundamental unpredictability to production environments. Traditional observability tools fail to capture the semantic drift, hallucination patterns, and prompt-dependent behaviors inherent to large language models. While conventional systems map cleanly from input to output, GenAI requires monitoring the unexplored territory between what we asked for

About Mindtickle Mindtickle is the market-leading revenue enablement platform that combines on-the-job learning and deal execution to drive behavior change and get more revenue per rep. Mindtickle is recognized as a market leader by top industry analysts and is ranked by G2 as the #1 sales onboarding and training product.

What is RAG? Retrieval-augmented generation (RAG) is a process designed to enhance the output of a large language model (LLM) by incorporating information from an external, authoritative knowledge base. This approach ensures that the responses generated by the LLM are not solely dependent on the model's training data.