> ## Documentation Index
> Fetch the complete documentation index at: https://www.getmaxim.ai/docs/llms.txt
> Use this file to discover all available pages before exploring further.

# Create a Customer Support Email Agent

> Create a workflow that automatically categorizes support emails, creates help desk tickets, and sends responses

## How to create a customer support email agent?

Create an intelligent workflow to process customer emails by classifying their intent, setting priorities, and generating personalized responses.

<img src="https://mintlify.s3.us-west-1.amazonaws.com/maximai/images/docs/evaluate/how-to/prompt-chains/tutorials/customer-support-agent.png" alt="Email support agent workflow" />

<Steps>
  <Step title="Set up email classification">
    <img src="https://mintlify.s3.us-west-1.amazonaws.com/maximai/images/docs/evaluate/how-to/prompt-chains/tutorials/email-classifier-node.png" alt="Priority scoring setup" />

    Create a [Prompt](/prompt-engineering/prompt-playground) with these system instructions:

    ```plaintext Email classifier Prompt theme={null}
    Analyze support emails and classify them by:

    1. Category:

       - Technical Issue
       - Billing Question
       - Feature Request
       - Account Management
       - General Inquiry

    2. Priority:

       - P1: Critical - Service down, security issues
       - P2: High - Major functionality blocked
       - P3: Medium - Non-critical issues
       - P4: Low - General questions, feedback

    3. Sentiment:
       - Positive
       - Neutral
       - Negative
       - Urgent

    Output:
    {
    "category": "string",
    "priority": "number",
    "sentiment": "string",
    "key_points": ["array of main issues"]
    }
    ```
  </Step>

  <Step title="Add priority scoring">
    Create a Prompt to determine response handling:

    <img src="https://mintlify.s3.us-west-1.amazonaws.com/maximai/images/docs/evaluate/how-to/prompt-chains/tutorials/priority-scorer-node.png" alt="Priority scoring setup" />

    ```plaintext Priority scorer theme={null}
    Determine:

    1. Response time SLA(Service Level Agreement)
    2. Team assignment
    3. Escalation needs
    4. Customer tier impact
    ```
  </Step>

  <Step title="Create help desk ticket">
    Add an [API node](/offline-evals/via-ui/agents-via-http-endpoint/quickstart#use-api-nodes-within-chains) to create tickets in your help desk system:

    <img src="https://mintlify.s3.us-west-1.amazonaws.com/maximai/images/docs/evaluate/how-to/prompt-chains/tutorials/create-ticket-in-helpdesk-node.png" alt="Create help desk ticket" />
  </Step>

  <Step title="Generate personalized response">
    Create a Prompt for customized responses:

    ```plaintext Response generator Prompt theme={null}
    Create a response that:

    1. Uses customer name
    2. Acknowledges the issue
    3. Lists next steps
    4. Follows brand voice
    5. Includes helpful resources
    6. Sets clear expectations
    ```

    <img src="https://mintlify.s3.us-west-1.amazonaws.com/maximai/images/docs/evaluate/how-to/prompt-chains/tutorials/support-response-generator-node.png" alt="Response generator" />
  </Step>

  <Step title="Send email response">
    Configure an [API node](/offline-evals/via-ui/agents-via-http-endpoint/quickstart#use-api-nodes-within-chains) to send the generated response:

    <img src="https://mintlify.s3.us-west-1.amazonaws.com/maximai/images/docs/evaluate/how-to/prompt-chains/tutorials/send-email-response-api-block.png" alt="Email API setup" />
  </Step>
</Steps>

<Note>[Schedule a demo](https://getmaxim.ai/demo) to see how Maxim AI helps teams ship reliable agents.</Note>